Double booking
A double booking happens when the same room, pitch or property is sold to two guests for the same period.
What is a double booking?
A double booking (overbooking) occurs when the same room, pitch or property is sold to two guests for the same dates. This often happens when you sell through multiple channels and update availability manually.
How does it happen?
Availability is updated manually across several channels.
Calendar synchronisation is delayed.
Phone or reception bookings are not entered immediately.
How can you prevent it?
Use one central calendar as your source of truth.
Connect your sales channels through a channel manager with real-time synchronisation.
Enter every booking, including phone bookings, immediately.
EDICE PMS combines a central calendar with an integrated channel manager, so a booking made in one place updates availability everywhere.